Terms of service

Terms and Conditions

Last Updated: 11-06-20206

These Terms and Conditions ("Terms") govern your use of the Velvate Vibe website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website.

1. About Us

Velvate Vibe ("we", "our", "us") operates the website velvatevibe.co.uk.

Contact Information:

  • Email: support@velvatevibe.co.uk
  • Website: velvatevibe.co.uk
  • Registered Address: Office 302,10 Courtenay Road East Lane Business Park, Wembley, England, HA9 7ND
  • Company Number: Office 302,10 Courtenay Road East Lane Business Park, Wembley, England, HA9 7ND

2. Age Restriction

Velvate Vibe sells products intended for adults only.

By using our website and placing an order, you confirm that:

  • You are at least 18 years old.
  • You are legally permitted to purchase and possess the products ordered in your jurisdiction.
  • Any information you provide is accurate and complete.

We reserve the right to refuse service, cancel orders, or request age verification where appropriate.

3. Products

We make reasonable efforts to ensure that product descriptions, specifications, images, and prices are accurate.

However:

  • Product colours may vary depending on screen settings.
  • Packaging and product appearance may differ slightly from images shown.
  • We do not guarantee that all product descriptions are free from errors.

We reserve the right to correct any errors, inaccuracies, or omissions at any time.

4. Orders

All orders are subject to acceptance and availability.

After placing an order, you will receive an order confirmation email. This confirmation does not constitute acceptance of your order.

A contract is formed only when we dispatch the goods.

We reserve the right to:

  • Refuse or cancel orders
  • Limit quantities purchased
  • Suspend transactions suspected of fraud or misuse

5. Pricing and Payment

All prices displayed on the website are in Pounds Sterling (£) and include VAT where applicable unless otherwise stated.

We reserve the right to change prices without prior notice.

Payment must be received in full before goods are dispatched.

Accepted payment methods will be displayed during checkout.

6. Delivery

Delivery times provided are estimates only.

Velvate Vibe shall not be liable for delays caused by:

  • Courier services
  • Customs authorities
  • Weather conditions
  • Industrial action
  • Circumstances beyond our reasonable control

Risk in the goods passes to the customer upon delivery.

Ownership of goods transfers once full payment has been received.

7. Returns and Refunds

Returns and refunds are governed by our Refund & Returns Policy.

Due to hygiene and safety considerations, certain intimate products may not be eligible for return once opened or unsealed unless faulty.

Your statutory consumer rights remain unaffected.

8. Promotions and Discount Codes

Promotional offers and discount codes:

  • Cannot be exchanged for cash.
  • May be subject to expiry dates.
  • May be withdrawn or amended at any time.
  • Cannot usually be combined unless explicitly stated.

We reserve the right to cancel promotions where misuse is identified.

9. Customer Accounts

If you create an account, you are responsible for:

  • Maintaining the confidentiality of your login credentials.
  • Restricting access to your account.
  • Ensuring information remains accurate and current.

We may suspend or terminate accounts where fraudulent, unlawful, or abusive activity is detected.

10. Prohibited Use

You agree not to:

  • Use the website unlawfully.
  • Attempt to gain unauthorised access to systems or data.
  • Interfere with website security.
  • Upload malicious software or harmful code.
  • Use the website to engage in fraudulent activity.
  • Violate applicable laws or regulations.

11. Intellectual Property

All content on the website, including:

  • Logos
  • Branding
  • Text
  • Images
  • Graphics
  • Product descriptions
  • Website design

is owned by or licensed to Velvate Vibe and protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or exploit website content without prior written permission.

12. Limitation of Liability

To the fullest extent permitted by law, Velvate Vibe shall not be liable for:

  • Indirect losses
  • Consequential losses
  • Loss of profits
  • Loss of business opportunities
  • Loss of data

Nothing in these Terms excludes liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Any liability that cannot legally be excluded under UK law

Our total liability relating to any order shall not exceed the amount paid for that order.

13. Product Safety

Customers should:

  • Read all instructions supplied with products.
  • Use products only as intended.
  • Keep products out of reach of children.
  • Follow cleaning, storage, and maintenance guidance.

Velvate Vibe is not responsible for injuries or damage resulting from misuse, modification, or failure to follow product instructions.

14. Privacy

Your use of the website is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, process, and protect your personal information.

15. Third-Party Services

Our website may contain links to third-party websites or services.

We do not control and are not responsible for:

  • Third-party content
  • Third-party privacy practices
  • Third-party products or services

Access to third-party websites is at your own risk.

16. Website Availability

We aim to keep the website available at all times but do not guarantee uninterrupted access.

We may:

  • Modify website content
  • Suspend services
  • Restrict access
  • Perform maintenance

without prior notice.

17. Force Majeure

We shall not be liable for failure or delay in performing obligations caused by events beyond our reasonable control, including:

  • Natural disasters
  • Severe weather
  • Transport disruption
  • Industrial disputes
  • Government action
  • Cyber incidents
  • Telecommunications failures

18. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

19. Changes to These Terms

We may amend these Terms from time to time.

Any updates will be posted on this page with a revised "Last Updated" date.

Continued use of the website following publication of revised Terms constitutes acceptance of the updated Terms.

20. Contact Us

If you have any questions regarding these Terms and Conditions, please contact:

Velvate Vibe
Email: support@velvatevibe.co.uk
Website: velvatevibe.co.uk
Address: Office 302,10 Courtenay Road East Lane Business Park, Wembley, England, HA9 7ND
Company Number: +44 7464802230