Frequently Asked Questions

1. Is my order shipped discreetly?

Yes. Every order is packed in plain, discreet packaging with no indication of the contents.

2. How long does delivery take?

Most UK orders are delivered within 2–5 business days. Delivery times may vary during holidays or promotional periods.

3. Are your products body-safe?

Yes. We offer products made from high-quality, body-safe materials designed for personal use.

4. Can I return my order?

Due to hygiene reasons, intimate products cannot be returned once opened unless they are faulty or damaged upon arrival.

5. What payment methods do you accept?

We accept secure payments through major debit cards, credit cards, and other payment methods available during checkout.

6. Is my payment information secure?

Absolutely. Our website uses encrypted SSL technology to keep your payment information safe.

7. Do you offer customer support?

Yes. Our support team is available to help with product questions, order updates, and general enquiries through our Contact page.

8. How can I track my order?

Once your order has been dispatched, you'll receive a confirmation email with tracking information (where applicable).

9. Are your products suitable for beginners?

Yes. We offer products suitable for beginners as well as experienced users. Product descriptions include helpful information to guide your choice.

10. How should I clean my product?

Clean your product before and after each use with warm water and a suitable toy cleaner or mild soap, following the manufacturer's instructions.