Privacy policy

Privacy Policy

Last Updated: 11-06-2026

Welcome to Velvate Vibe ("we," "our," or "us"). We are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase products, or interact with us.

1. Who We Are

Velvate Vibe
Website: velvatevibe.co.uk
Email: [privacy@velvatevibe.co.uk]
Registered Address: Office 302,10 Courtenay Road East Lane Business Park, Wembley, England, HA9 7ND

For the purposes of UK data protection laws, Velvate Vibe is the data controller of your personal information.

2. Information We Collect

Information You Provide Directly

We may collect:

  • Full name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Account login credentials
  • Payment information (processed securely by our payment providers)
  • Customer service communications
  • Product reviews and feedback

Information Collected Automatically

When you visit our website, we may collect:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Website usage data
  • Pages visited
  • Time and date of visits
  • Referral sources

Cookies and Similar Technologies

We use cookies and similar technologies to improve website functionality, analyse website traffic, and enhance your shopping experience.

For more information, please see our Cookie Policy.

3. Age Restrictions

Velvate Vibe sells products intended only for adults aged 18 years and over.

By using our website, you confirm that you are at least 18 years old. We do not knowingly collect personal information from individuals under 18.

4. How We Use Your Information

We use your personal information to:

  • Process and fulfil orders
  • Deliver products and services
  • Manage customer accounts
  • Process payments and refunds
  • Provide customer support
  • Communicate regarding orders
  • Prevent fraud and maintain website security
  • Improve our website and services
  • Comply with legal obligations
  • Send marketing communications where permitted by law

5. Legal Bases for Processing

Under UK GDPR, we rely on one or more of the following legal bases:

Contract

Processing necessary to fulfil your order or provide services.

Legal Obligation

Processing required to comply with legal and regulatory obligations.

Legitimate Interests

Processing necessary for:

  • Website security
  • Fraud prevention
  • Business administration
  • Customer service improvements
  • Analytics and performance monitoring

Consent

Where required, we rely on your consent for:

  • Marketing emails
  • Certain cookies and tracking technologies

You may withdraw your consent at any time.

6. Marketing Communications

If you opt in to receive marketing communications, we may send information about:

  • New products
  • Promotions
  • Offers
  • Company updates

You may unsubscribe at any time by:

  • Clicking the unsubscribe link in emails
  • Contacting us directly

We will not send marketing communications where prohibited by applicable law.

7. Payment Processing

We do not store complete payment card details on our servers.

Payments are processed securely through trusted third-party payment providers who maintain appropriate security standards and compliance requirements.

8. Sharing Your Information

We may share your information with:

Service Providers

Including:

  • Payment processors
  • Delivery companies
  • Hosting providers
  • Marketing service providers
  • Analytics providers
  • Customer support platforms

Legal Authorities

Where required by law or to protect our rights, customers, or business.

Business Transfers

If Velvate Vibe is involved in a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of that transaction.

We do not sell your personal information to third parties.

9. International Data Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place, including:

  • Adequacy regulations
  • International Data Transfer Agreements (IDTAs)
  • Standard Contractual Clauses (SCCs)
  • Other legally approved transfer mechanisms

10. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil orders
  • Provide customer services
  • Meet legal and accounting obligations
  • Resolve disputes
  • Enforce our agreements

Retention periods vary depending on the nature of the information and applicable legal requirements.

11. Your Rights

Under UK data protection laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of personal information
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent where applicable
  • Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise your rights, contact us using the details provided below.

12. Security

We implement appropriate technical and organisational measures to protect personal information against:

  • Unauthorised access
  • Loss
  • Misuse
  • Alteration
  • Disclosure

However, no internet transmission or storage system can be guaranteed completely secure.

13. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of external websites. We encourage users to review the privacy policies of any third-party sites they visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.

We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have any questions regarding this Privacy Policy or how we process your personal information, please contact:

Velvate Vibe
Email: [privacy@velvatevibe.co.uk]
Website: velvatevibe.co.uk
Address: Office 302,10 Courtenay Road East Lane Business Park, Wembley, England, HA9 7ND

16. Complaints

If you are unhappy with how we handle your personal information, you have the right to complain to the:

Information Commissioner's Office (ICO)

You can find more information on the ICO's website: Information Commissioner's Office