Get in Touch with Velvate Vibe
We're here to help with any questions about our products, orders, delivery, returns, or your shopping experience. Our customer support team aims to respond to all enquiries as quickly as possible.
Email Us
Working Hours
Mon–Fri: 9–5 PM (GMT)
Sat: 10–2 PM (GMT)
Response Time
We aim to respond within 1–2 business days
Send us a message
Fill out the form below and we'll get back to you as soon as possible.
Order Support
For existing order enquiries, please include your full name, order number, and email address used for the purchase.
Email: support@velvatevibe.co.uk
Delivery & Returns
For questions about shipping, tracking, returns, refunds, or damaged items.
Email: returns@velvatevibe.co.uk
Privacy & Data
For personal data, privacy rights, data requests, and cookie preferences.
Email: privacy@velvatevibe.co.uk
Discreet & Confidential Support
All customer enquiries are handled confidentially and in accordance with our Privacy Policy. We are committed to providing a safe, respectful, and discreet shopping experience for all customers.
Need Help Quickly?
Before contacting us, you may find answers to common questions on these pages.