Age Verification Policy

Age Verification Policy

Last Updated: 11-06-2026

1. Introduction

At Velvate Vibe, we are committed to the responsible sale of adult products. Our website and products are intended exclusively for individuals who are 18 years of age or older.

This Age Verification Policy explains the measures we may take to verify a customer's age and our rights regarding orders where age requirements are not met.

2. Minimum Age Requirement

By accessing, browsing, registering an account, or purchasing products from Velvate Vibe, you confirm that:

  • You are at least 18 years old.
  • You are legally permitted to purchase and possess the products ordered in your jurisdiction.
  • The information you provide to us is accurate and truthful.

Individuals under the age of 18 are prohibited from using our website or purchasing products from us.

3. Age Verification Measures

To comply with legal obligations and promote responsible retailing, Velvate Vibe may take reasonable steps to verify a customer's age.

Verification methods may include:

  • Confirmation of age at checkout.
  • Verification through payment and billing information.
  • Requests for proof of age documentation.
  • Third-party age verification services.
  • Additional identity verification checks where necessary.

Not all customers will be subject to the same verification process.

4. Acceptable Proof of Age

If we request proof of age, acceptable documents may include:

  • Valid UK or international passport.
  • UK driving licence.
  • Government-issued photo identification card.
  • Other officially recognised proof of age documents.

Any documentation provided must be valid, current, and clearly legible.

5. Failure to Verify Age

We reserve the right to:

  • Refuse access to our website.
  • Decline or cancel an order.
  • Suspend or terminate customer accounts.
  • Request additional verification information.

If satisfactory age verification cannot be obtained, we may cancel the order and issue a refund where appropriate.

6. Delivery and Age Verification

In certain circumstances, delivery providers may require age confirmation upon delivery.

Customers may be asked to:

  • Present valid identification.
  • Confirm they are at least 18 years old.
  • Sign for receipt of the order.

Failure to satisfy delivery age verification requirements may result in the parcel being returned to us.

7. Prevention of Underage Purchases

Velvate Vibe takes reasonable steps to prevent purchases by individuals under 18, including:

  • Displaying age-restricted notices on the website.
  • Requiring age confirmation during checkout.
  • Monitoring suspicious transactions.
  • Conducting verification checks where appropriate.

Attempting to purchase products while under the age of 18 may result in order cancellation and account restrictions.

8. Privacy and Data Protection

Any personal information collected as part of an age verification process will be handled in accordance with our Privacy Policy and applicable UK data protection laws.

Where identification documents are requested, they will be processed only for verification purposes and retained only for as long as necessary to comply with legal and regulatory obligations.

For more information about how we process personal information, please refer to our Privacy Policy.

9. International Customers

Customers ordering from outside the United Kingdom are responsible for ensuring that:

  • They meet the legal age requirements in their jurisdiction.
  • The products ordered may legally be imported, possessed, and used in their country.

Velvate Vibe accepts no responsibility for orders that are restricted, seized, or prohibited under local laws.

10. False Information

Providing false, misleading, or fraudulent information regarding age or identity may result in:

  • Immediate cancellation of orders.
  • Suspension or termination of customer accounts.
  • Refusal of future purchases.
  • Reporting to relevant authorities where required by law.

11. Changes to This Policy

We may update this Age Verification Policy from time to time to reflect:

  • Changes in legislation.
  • Regulatory guidance.
  • Industry best practices.
  • Operational requirements.

The latest version will always be available on this page with an updated revision date.

12. Contact Us

If you have any questions regarding this Age Verification Policy, please contact:

Velvate Vibe
Email: support@velvatevibe.co.uk
Website: velvatevibe.co.uk
Address: Office 302,10 Courtenay Road East Lane Business Park, Wembley, England, HA9 7ND

Age Restriction Notice

WARNING: This website contains and sells products intended for adults aged 18 years and over only. By entering this website, you confirm that you are at least 18 years old and legally entitled to view and purchase adult products in your jurisdiction.