Shipping policy

Shipping Policy

Last Updated: 11-06-2026

Thank you for shopping with Velvate Vibe. We are committed to delivering your order quickly, securely, and discreetly. Please read this Shipping Policy carefully to understand our delivery procedures and timelines.

1. Delivery Areas

Velvate Vibe currently ships to:

  • England
  • Scotland
  • Wales
  • Northern Ireland

We may also offer international shipping to selected countries. Availability will be displayed during checkout.

2. Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

Please note that processing times may be longer during busy periods, promotional events, or public holidays.

3. Delivery Timeframes

Estimated delivery times are as follows:

Shipping Method

Estimated Delivery Time

Standard Delivery

2–5 Business Days

Express Delivery

1–2 Business Days

Next-Day Delivery

Next Business Day (where available)

Delivery estimates are not guaranteed and may be affected by factors outside our control, including courier delays, weather conditions, or peak seasonal demand.

4. Shipping Costs

Shipping charges are calculated during checkout based on:

  • Delivery location
  • Shipping method selected
  • Order value
  • Promotional offers

Any applicable delivery fees will be displayed before payment is completed.

5. Discreet Packaging

Customer privacy is extremely important to us.

All orders are shipped in:

  • Plain, unbranded packaging
  • Securely sealed parcels
  • Packaging that does not reveal the contents of the order

The sender name displayed on packaging or shipping labels may be abbreviated or presented in a discreet manner.

6. Order Tracking

Where tracking is available, customers will receive a shipping confirmation email containing tracking details once the order has been dispatched.

Tracking information may take up to 24 hours to become active after dispatch.

7. Incorrect Shipping Information

Customers are responsible for ensuring that all shipping details are accurate at checkout.

Velvate Vibe cannot be held responsible for delays, losses, or additional charges resulting from:

  • Incorrect addresses
  • Incomplete addresses
  • Incorrect postcode information
  • Failure to collect parcels from delivery locations

If you notice an error in your shipping details, please contact us immediately.

8. Lost or Delayed Parcels

If your parcel appears delayed or has not arrived within the estimated delivery period, please contact our customer support team.

We may initiate an investigation with the courier before issuing a replacement or refund where appropriate.

Delivery delays caused by couriers, customs authorities, severe weather, or other circumstances beyond our control may not qualify for compensation.

9. Damaged Deliveries

If your order arrives damaged:

  1. Take photographs of the packaging and contents.
  2. Contact us within 48 hours of delivery.
  3. Include your order number and supporting photographs.

We will review the issue and work to provide a suitable resolution.

10. International Orders

For international deliveries:

  • Customers are responsible for complying with local laws and regulations regarding adult products.
  • Customs inspections may cause delays.
  • Import duties, taxes, customs charges, or local fees are the responsibility of the customer unless otherwise stated.

Velvate Vibe is not responsible for orders seized, delayed, or rejected by customs authorities.

11. Delivery Refusals

If a customer refuses delivery of an order without a valid reason, any shipping costs incurred by Velvate Vibe may be deducted from any eligible refund where permitted by law.

12. Force Majeure

We shall not be liable for delivery delays or failures caused by events beyond our reasonable control, including but not limited to:

  • Severe weather
  • Industrial disputes
  • Transport disruptions
  • Natural disasters
  • Government restrictions
  • Public emergencies

13. Contact Us

For shipping-related questions, please contact:

Velvate Vibe
Email: support@velvatevibe.co.uk
Website: velvatevibe.co.uk
Address: Office 302,10 Courtenay Road East Lane Business Park, Wembley, England, HA9 7ND

We aim to respond to all shipping enquiries within 1–2 business days.

Shipping Summary

  • ✔ Discreet packaging on all orders
  • ✔ UK-wide delivery
  • ✔ Order tracking available where applicable
  • ✔ Standard and Express shipping options
  • ✔ Secure handling and dispatch
  • ✔ Dedicated customer support for delivery issues